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donderdag 22 april 2010

Ryanair retreats over ash victims expenses claims

http://www.timesonline.co.uk/tol/travel/news/article7104605.ece

Ryanair did go through with reimbursing the costs of their passengers who stranded on airports all across Europe. By handling EU regulations they should provide food and hotel costs. Michael O’Leary, the budget airline’s fiery chief executive suggested that only the tickets would be reimbursed. Air regulators were stunned by hearing this. His reply was yesterday, and I quote “I’m pretty sure the regulator will be taking court action against us, and we will look forward to seeing that in court. This is a great opportunity for the airlines to expose this nonsense.” apparently he was in a better mood today. Ryanair took back what they said and would reimburse “reasonable receipted expenses”.

My opinion:
It would be a selfish deed not to reimburse the costs the passengers had to make during their visit at the airport. Nobody wanted this nor foresee the drama. In the end there is always somebody responsible. The joke is on Ryanair this time. I believe that we have a lot of different ways to travel and I wonder why Ryanair did not take any action on using other transport. In the end we all have to pay. The passengers pays for their unwanted visit and Ryanair have to pay certain costs.

2 opmerkingen:

  1. I agree with you, it is ridicules that Ryanair did not even wanted to consider reimbursing their passengers, but I am glad to see that they have came to their senses. When things like this happen it is not anybody’s fault, not the passengers and not Ryanair's, but to leave the passengers to themselves is not right either.

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  2. Egbert I disagree with you. What can Ryanair do about the weather? I think Iceland should pay, it is their volcano. So every time there is a natural disaster and people can not fly Ryanair has to pay for all of that. I believe Ryanair should take this up in their policy. Ryanair is a budget airline company,people will always comeback.

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